Assi Centre, 50 School Lane, Nairobi
WhatsApp
+254 726 421 008 Office
+254 739 296 773
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FAQs
Frequently Asked Questions
We understand that you may have questions about our services, technology, or even general dental queries. Our FAQ section is designed to provide quick and accurate answers to some of the most commonly asked questions. If you don't find what you're looking for, feel free to reach out to us directly.
What Dentists need to know
What makes EURODENT LAB stand out from other dental labs?
EURODENT LAB combines advanced German engineering with meticulous craftsmanship to deliver exceptional dental restorations. Our commitment to quality and innovation sets us apart.
How does EURODENT LAB stay updated with the latest dental technologies?
We continually invest in research and development to incorporate the latest advancements in dental technology, ensuring we provide the most cutting-edge solutions for our clients.
What types of dental products do you offer?
We offer a comprehensive range of dental products including crowns, bridges, veneers, inlays, onlays, and custom implants, all crafted to meet the specific needs of your patients.
What materials are used in your dental restorations?
Our dental restorations are made from high-quality materials such as ceramic, zirconia, metal, lithium disilicate, and various biocompatible polymers, ensuring durability and aesthetic appeal.
Are your products biocompatible?
Yes, all our products are made from biocompatible materials that are safe and effective for long-term use in dental restorations.
What is the turnaround time for custom dental products?
The turnaround time for custom dental products typically ranges from 2 to 3 business days, depending on the complexity of the case and the specific product ordered.
How do I place an order for custom dental work?
You can place an order for custom dental work through our email address info@eurodentlabs.com, or by phone +254 726 421 008, by sharing with us your specifications and requirements.
What quality control measures are in place?
Our products undergo rigorous quality control measures at multiple stages of production to ensure they meet the highest standards of precision and reliability.
Do you offer guarantees on your dental products?
Yes, we offer a satisfaction guarantee on all our dental products. If you encounter any issues, our support team is available to address and resolve them promptly.
How do you ensure the precision and fit of your products?
We use advanced CAD/CAM technology and precision milling machines to ensure the exact fit and high-quality finish of all our dental restorations.
What kind of support do you offer for dental professionals?
We provide comprehensive support for dental professionals, including technical assistance, product training, and troubleshooting.
How can I contact technical support?
You can contact our technical support team via phone, email, or live WhatsApp icon on our website. We are dedicated to providing prompt and effective assistance.
What are your payment terms?
Our payment terms include various options such as credit card payments, and flexible financing plans to suit your needs.
What shipping options are available?
We offer multiple shipping options including standard, and overnight delivery to ensure your products arrive on time.
How do you handle returns and refunds?
We have a straightforward returns and refunds policy. If you are not satisfied with a product, you can return it within 30 days for a full refund or replacement.
Do you offer digital impression services?
Yes, we accept digital impressions from all major intraoral scanners, ensuring a seamless and efficient workflow for your practice.
What are the benefits of using Eurodent laboratory products?
Our products are known for their superior quality, precision, biocompatibility, and aesthetic appeal. We combine advanced technology with expert craftsmanship to deliver outstanding results.
Can you customize products to meet specific patient needs?
Absolutely. We specialize in creating customized dental restorations tailored to the unique needs of each patient, ensuring the best possible outcomes.
How do I track my order?
Once your order is placed, you will receive a tracking number via email.
Do you offer bulk order discounts?
Yes, we provide discounts for bulk orders. Please contact our sales team for more information on volume pricing.
What technologies do you use in your lab?
We use state-of-the-art CAD/CAM technology, 3D printing, and high-precision milling machines to produce our dental restorations.
Can I visit your lab to see the production process?
Yes, we welcome visits from dental professionals. Please contact us to schedule a tour and see our facilities in action.
Do you have any case studies or testimonials from satisfied clients?
Yes, we have numerous case studies and testimonials from satisfied clients that showcase the quality and reliability of our products. These can be found on our website, eurodentlabs.com
How can I stay updated with Eurodent laboratory latest products and services?
You can subscribe to our newsletter, follow us on social media, or visit our website regularly to stay updated with our latest products, services, and industry news.
What sustainability practices do you follow in your production processes?
Eurodent laboratory is committed to sustainability. We use eco-friendly materials and processes wherever possible to minimize our environmental impact.
What Patients need to know
What are the benefits of using EURODENT products?
Eurodent products are known for their durability, aesthetic appeal, and biocompatibility. They are crafted using high-quality materials and advanced technology to ensure long-lasting and natural-looking dental restorations.
How long do your dental restorations last?
With proper care and maintenance, our dental restorations can last many years, often up to 10-15 years or more, depending on the type of restoration and individual patient factors.
Are your products safe for long-term use?
Yes, our dental restorations are made from biocompatible materials that are safe for long-term use. They undergo rigorous testing to ensure they meet all safety standards.
Do EURODENT products look natural?
Absolutely. Our products are designed to match the natural color and texture of your teeth, providing a seamless and aesthetically pleasing appearance.
Do EURODENT products look natural?
Absolutely. Our products are designed to match the natural color and texture of your teeth, providing a seamless and aesthetically pleasing appearance.
How should I care for my new dental restoration?
Maintain good oral hygiene by brushing and flossing regularly. Avoid biting on hard objects and visit your dentist for regular check-ups to ensure the longevity of your restoration.
What should I do if my dental restoration feels uncomfortable?
If you experience discomfort, contact your dentist immediately. They can adjust the restoration to ensure a comfortable fit.
Can I eat normally with your dental products?
Yes, our dental products are designed to function just like natural teeth, allowing you to eat your favorite foods without worry.
Are there any foods I should avoid with dental restorations?
Avoid extremely hard or sticky foods that could damage the restoration. Your dentist can provide specific recommendations based on your restoration type.
How are your dental restorations made?
Our restorations are made using state-of-the-art CAD/CAM technology, ensuring precision and a perfect fit for your dental needs.
What materials do you use for dental restorations?
We use high-quality materials such as zirconia, porcelain, and composite resins to ensure durability and biocompatibility.
9. How long does it take to receive a dental restoration from EURODENT?
The time frame varies depending on the type of restoration, but typically it takes a few weeks from the initial impression to the final fitting.
Can EURODENT products be customized to my needs?
Yes, all our products are customized to meet the specific needs of each patient, ensuring a perfect fit and natural appearance.
Are your products FDA approved?
Yes, all our products meet FDA standards and are approved for use in dental restorations.
Do you offer any warranties on your products?
Yes, we offer warranties on our dental restorations. The terms of the warranty depend on the specific product and will be provided by your dentist.
How do you ensure the quality of your dental products?
We follow stringent quality control processes and use advanced technology to ensure that all our products meet the highest standards of quality and safety.
Where are EURODENT products manufactured?
Our products are manufactured in our state-of-the-art facility, German quality, ensuring high-quality standards and precision.
Do you provide support after the dental restoration is fitted?
Yes, we work closely with your dentist to provide ongoing support and adjustments if needed after the restoration is fitted.
What should I expect during the fitting of a dental restoration?
The fitting process is usually straightforward and involves placing the restoration to check for fit and comfort, followed by adjustments if necessary.
Can EURODENT products help with dental sensitivity?
Yes, our products can help protect sensitive teeth and provide relief from discomfort caused by dental sensitivity.
How do I get started with EURODENT products?
Contact your dentist to discuss your needs. They will take impressions and work with us to create the perfect dental restoration for you.
Need to know for Distributors and Resellers
What types of dental restorations does EURODENT offer?
Eurodent provides a wide range of dental restorations, including crowns, bridges, veneers, inlays, onlays, dentures, and orthodontic appliances, all crafted using advanced materials and technology.
What materials are used in Eurodent Laboratory dental products?
We use high-quality materials such as zirconia, porcelain, and composite resins to ensure durability, biocompatibility, and a natural appearance.
Are Eurodent Laboratory products FDA approved?
Yes, all our products meet FDA standards and are approved for use in dental restorations.
How customizable are Eurodent Laboratory dental products?
All our products are highly customizable to meet the specific needs of each patient, ensuring a perfect fit and natural appearance.
How can I place an order with Eurodent Laboratory?
Orders can be placed through our online website – eurodentlabs.com, via email, or by contacting our customer service team directly.
What is the typical turnaround time for orders?
The turnaround time varies depending on the type of restoration, but typically it takes a 2-3 days from the receipt of the order to delivery.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for urgent orders. Please contact our customer service team for more details.
Can I track my orders?
Yes, once your order is shipped, you will receive a tracking number to monitor the delivery status.
What are the pricing options for resellers and distributors?
We offer competitive pricing with discounts for bulk orders only. Please contact our sales team for detailed pricing information.
What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers and cash.
Do you offer credit terms for resellers and distributors?
Yes, we offer flexible credit terms for qualified resellers and distributors. Please contact our finance department for more information.
How do you handle product defects or returns?
We have a clear returns policy. If a product is found to be defective, please contact our customer service team for a return authorization and replacement or refund.
Do you offer marketing support for your resellers?
Yes, we provide marketing materials, product information, and promotional support to help our resellers succeed.
What quality control measures do you have in place?
We follow stringent German quality control processes, including multiple checks throughout the production process to ensure our products meet the highest standards.
Are your products compliant with international standards?
Yes, our products comply with international standards, including CE marking for the European market and FDA approval for the U.S. market.
How can I become an authorized reseller or distributor?
To become an authorized reseller or distributor, please contact our sales team for an application form and further details on the partnership process.
What are the benefits of partnering with Eurodent Laboratory?
As a partner, you will have access to high-German quality products, competitive pricing, marketing support, and dedicated customer service.
Can I get exclusive distribution rights for a region?
We offer exclusive distribution rights for certain regions based on market potential and business volume. Please discuss this with our sales team for more information.